Delivery Information

Prices

Gift Hampers – Courier Delivery

UK Mainland Weekday Courier Delivery (excluding Scottish Highlands and ALL UK Islands) – FREE
UK Mainland Next Day AM Courier Delivery (excluding Scottish Highlands and ALL UK Islands) – £8.95
UK Mainland SATURDAY (excluding Highlands and ALL UK Islands)  – £5.95
Scottish Highlands and Channel Islands (2 day courier service) – £11.95
Scottish Islands/IOM/IOW/NI (2 day corner service)  – £22.00

 

Create Your Own Hampers – Courier Delivery

UK Mainland Weekday Courier Delivery (excluding Scottish Highlands and ALL UK Islands) – £6.95

UK Mainland Next Day AM Courier Delivery (excluding Scottish Highlands and ALL UK Islands) – £14.95

UK Mainland SATURDAY (excluding Highlands and ALL UK Islands)  – £12.95

Scottish Highlands and Channel Islands (2 day courier service) – £16.95

Scottish Islands/IOM/IOW/NI (2 day corner service)  – £22.00

 

Chocolate Gifts, Giftware & Letterbox Hampers – Royal Mail Delivery

Please note Royal Mail is not a guaranteed delivery date service, we will aim to deliver on your chosen date or as close as possible.

UK Mainland  – 1st Class Royal Mail (1-2 working day service) – £3.95

Scottish Highlands and Channel Islands- 1st Class Royal Mail (2-4 working day service) – £3.95

Scottish Islands/IOM/IOW/NI  – 1st Class Royal Mail (2 working day service)  – £3.95

 

 

Highland and UK Islands Postcodes

The postcodes below have been set by our couriers as either being in the Highlands or UK Islands and will incur a charge at the checkout and will be a 2 day delivery service.

Highlands

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

Islands

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 

 

Delivery Terms & Conditions

All our Gift Hampers and Create Your Own Hampers are delivered via DPD national tracked courier service.

Our Chocolate Gifts and Giftware are delivered via Royal Mail aprox 2 day service.  Please note Royal Mail is not a guaranteed delivery date service, we will aim to deliver on your chosen date or as close as possible.

 

You can nominate a delivery date in advance, for delivery Tuesday-Saturday for perishable goods, or Monday-Saturday Chocolate Gifts or giftware. We make every effort to ensure your order is delivered on the requested date but on rare occasions deliveries maybe delayed for reasons beyond our control eg; adverse weather, incorrect address information or recipient not being at home with no alternative instructions given to Delimann or DPD.  On these occasions we cannot be held responsible for late or non-delivery of our products.

 

 

Delivery Address Information

We despatch by overnight courier for next day delivery.  Please include your email address and mobile phone number and ideally the recipients email address and mobile phone number, this will enable DPD to send an email or text on the morning of delivery with a one hour time slot. If these contact details are supplied, the progress of the order can also be tracked via the link the courier will send. We strongly suggest you inform your recipient that you are sending them perishable goods so they do not change or extend the delivery date. If no emails are received, please check your spam/junk file.

 

We cannot accept any liability if the date has been changed by the recipient or the sender has changed the date with DPD and this results in the perishable goods being unfit for purpose.

 

It is extremely important that we have the correct address and postcode.  We will deliver to the address as entered on the order form and therefore we cannot be held responsible for late or failed delivery if the quoted address is incorrect or incomplete.

 

If your delivery address is within the Highlands or ANY UK Islands please adjust your delivery date to accommodate the 2 working day delivery service (not including weekends).

 

 

Order and Delivery Times

Orders received by 2pm between Monday and Thursday will be delivered free next day or chosen weekday (excluding Highlands & All UK Islands)  between 8am and 6pm. If you have chosen a Saturday delivery or you delivery address is in the Highland or UK islands there will be an additional charge at the checkout.  We make every effort to ensure your order is delivered on the requested date but on rare occasions deliveries maybe delayed for reasons beyond our control eg; adverse weather, incorrect address information or recipient not being at home with no alternative instructions given to Delimann or DPD.  On these occasions we cannot be held responsible for late or non-delivery.

 

For orders placed on Saturdays & Sundays the earliest day for delivery is the following Tuesday. If unsure, please contact us for more information.

 

Deliveries are made between 8am and 6pm – unless an AM delivery has been requested at the checkout.  This incurs an extra courier charge.  

 

Unfortunately as our couriers don’t pick up on a Saturday or Sunday we can’t deliver on Mondays, this is to avoid our fresh food items being left in delivery depots for the weekend.

 

We strongly advise that someone is available to take delivery or clear alternative instructions are given at the checkout  (ie leave with neighbour/in porch etc).  Wherever possible the driver will try to follow these instructions, however goods will be left at the drivers discretion, for example if the driver feels it unsafe to leave at a premises he will not do so.  If no instruction has been left, you are giving permission for the driver to use his own judgement regarding the delivery.

 

We cannot be held responsible for the non receipt of goods if there has been an attempted delivery on the requested date and no-one has been available to receive the parcel.  The courier company will make 2 attempts to deliver.

 

If the hamper is being delivered to a hospital ward we would advise checking that the hospital is able to accept parcels for patients as Delimann will not be liable if a delivery is refused.

 

 

 

 

 

 

If in any doubt, please call us on 01626 201556 and we’ll be happy to help.