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Privacy & Security Policy

Delimann Hampers is compliant with the Data Protection Act 2018.
We will only use your data in accordance with the terms of the following statement.

DATA PROTECTION

Delimann Hampers will collect the personal details you provide to us on our website when placing an order for the purposes of providing you with our services, products, transactional information and Delimann Hamper review requests. Delimann Hampers do not hold any financial information.

Information Collection and Use

Delimann is the sole owner of the information collected on this site.  Delimann collects information from our users at several different points on our website in order to be able to fulfil customers order and improve the services and products we offer.  The information we collect is:

Your Name & Address
These are used in order to process orders and deliver hampers to correct addresses.

Email Addresses 
Email addresses are used to process the orders and keep customers and recipients informed of the progression of the order. These are transactional emails and necessary to fulfil our services to our customers.

If a customer has given consent to subscribe to our marketing database via the website forms, telephone or competitions, their email address will used to send special offers and updates on our products and services in our newsletters.  Consent can be withdrawn at any time by clicking unsubscribe on any of our emails or by contacting us on 01364 223010 or hello@delimann.co.uk  

Review emails with sent to customers who have purchased a product from us, this helps us to improve our services and products in the future.

Purchase History
Items that customers have been purchased from our site.

Analytical Data
Anonymous data is collected from Google Analytics to help us improve how the our site site is working.

DATA SHARING AND DISCLOSURE

We need to use the services of external companies to help provide the service we offer to our customers.  This means that we may need to share your data at certain points to help us fulfil your orders and improve the service and products we offer in the future.  To be transparent, we use the following services

DPD
This allows us to process the deliveries and allows DPD to carry out the deliveries.

You can see their full Privacy and DPD policy here https://www.dpd.co.uk/privacy_policy.jsp

MailChimp
This allow us to send email newsletters and special offers to our subscribers who have given their consent to do so.

Their privacy policy can be found here: https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation

OPAYO
We use OPAYO to process payments and detect fraud. We do not hold any of your credit card data, this information is dealt with entirely by SagePay.  

Their privacy policy can be found here: https://www.elavon.co.uk/content/dam/elavon/en-gb/v2/documents/legal/opayo/Opayo-Privacy-Notice_2023.pdfhttps://www.sagepay.co.uk/policies/privacy-policy

PayPal
PayPal is also one of our payment processors. We do not hold any of your credit card data, this information is dealt with entirely by PayPal.

Their privacy policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

WorldPay
If we need to take payment over the phone we use the secure WorldPay payment processor.

Their privacy policy can be found here: https://online.worldpay.com/terms/privacy

Customer Reviews Ltd
Customer Reviews Ltd send one-off review invitations to customers who have made a purchase on our site.

Their privacy policy can be found here: https://www.cusrev.com/privacy-policy

Google Analytics
We use Google Analytics to capture information about visitors to our site in order to improve our own performance. This Data is anonymous

Their privacy policy can be found here: https://policies.google.com/privacy?hl=en 

We will be obliged to share data should we be approached by the Police, or another legal agency who have correct documentation to ask for said data.

Links

This web site may contain links to other sites. Please be aware that Delimann Hampers is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Delimann Hampers on this Web site.

Security

Delimann Hampers takes every precaution to protect our users’ information. All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, creating dispatch labels, and customer services) are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to hello@delimann.co.uk or call our office on 01364 223010

Correction/Updating Personal Information

If your personally identifiable information changes (such as address), we will endeavour to provide a way to correct, update or remove the personal data provided to us. This can usually be done by emailing us at hello@delimann.co.uk

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email where possible. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If you feel this company is not abiding by its posted privacy policy, you should first contact hello@delimann.co.uk