Privacy & Security Policy

Delimann will collect the personal details that you provide to us on our website for the purposes of providing you with services, products and information. In providing such services, products and information to you we will only use your data in accordance with the terms of the following statement.

 

Information Collection and Use

Delimann is the sole owner of the information collected on this site.  Delimann collects information from our users at several different points on our website in order to be able to fulfil customers order and improve the services and products we offer.  The information we collect is :

 

Your Name & Address
These are used in order to process orders and deliver hampers to correct addresses.

 

Your Email Addresses 
These are used to process the orders and keep customers informed of the progression of their order.  Also to send special offers via emails and our newsletters if consent has been given to be added to our mailing list via the website forms, telephone or external competitions.  Consent can be withdrawn at any time by clicking unsubscribe on any of our emails or by contacting us on 01626 501556 or [email protected]  Review emails with sent to customer who have purchased a product from us, this helps us to improve our services and products in the future.

 

Items that you have been purchased from our site.

 

Anonymous data from Google Analytics to help us improve how the site is working.

 

 

Data Sharing and Disclosure

We need to use the services of external companies to help provide the service we offer to our customers.  This means that we may need to share your data at certain points to help us fulfil your orders and improve the service and products we offer in the future.  To be transparent, we use the following services:

 

MailChimp – this allow us to send email newsletters and special offers to our subscribers who have given their consent to do so.  Their privacy policy can be found here: https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation

 

SagePay – we use SagePay to process payments and detect fraud. We do not hold any of your credit card data, this information is dealt with entirely by SagePay.  Their privacy policy can be found here:  https://www.sagepay.co.uk/policies/privacy-policy

 

PayPal – PayPal is also one of our payment processors. We do not hold any of your credit card data, this information is dealt with entirely by PayPal. Their privacy policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

 

WorldPay : if we need to take payment over the phone we use the secure WorldPay payment processor. Their privacy policy can be found here: https://online.worldpay.com/terms/privacy

 

Customer Reviews Ltd. – one-off invitiation from Customer Reviews Ltd to leave a review on our website is sent to customers who have made a purchase. Their privacy policy can be found here: https://www.cusrev.com/privacy-policy

 

Google Analytics – We use Google Analytics to capture information about visitors to our site in order to improve our own performance. This Data is anonymousTheir privacy policy can be found here: https://policies.google.com/privacy?hl=en 

 

We will be obliged to share data should we be approached by the Police, or another legal agency who have correct documentation to ask for said data.

 

 

Financial Information

Our company does not store financial information.

 

Links

This web site may contain links to other sites. Please be aware that Delimann is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

 

Security

This website takes every precaution to protect our users’ information. All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts clerk or a marketing assistant) are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to [email protected]

 

Correction/Updating Personal Information

If your personally identifiable information changes (such as address), we will endeavour to provide a way to correct, update or remove the personal data provided to us. This can usually be done by emailing [email protected]

 

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email where possible. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

 

If you feel that this company is not abiding by its posted privacy policy, you should first contact [email protected]