Terms & Conditions

Payment

The following payment methods are acceptable:

Visa Master Card Delta Maestro

Alternatively payment details can be telephoned to Delimann on: 01626 201 556

Terms of Use;

Product Pricing

All prices on our website are inclusive of VAT.

 

Packaging

All mail order hampers and gift boxes are securely packed by Delimann for transport purposes.  Any damages to any packaging including hampers must be reported to us within 48 hours of delivery. 

 

Delivery Address Information

We despatch by overnight courier for next day delivery.  We recommend you leave clear instructions at the checkout as to where the parcel should be delivered if no-one is at home (for example, with a neighbour) especially for our perishable goods.  It is also advisable to let the recipient know that the goods are perishable, so they do not change the delivery date (a facility which is offered by email by our courier DPD). We cannot accept any liability if our courier has acted upon your delivery instructions and the parcel has been damaged, lost or stolen from this address or if the date has been changed by the recipient and this results in the perishable goods being lost or unfit for purpose. Please telephone us on 01626 201556 if you are in any doubt.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.  Non receipt of orders must be reported to us within 5 days.

If the delivery is not successful and the recipient has not claimed the parcel within 3 days after the attempted delivery, it will be returned to us by the courier. We incur a £12 return fee which we reserve the right to pass on to the customer at our discretion

 

Cancellation of Orders

Under the Distance Selling Directive, you may also cancel your order within seven working days of delivery. However, this doesn’t apply to food and beverages or any item made specifically for you. To cancel your order and receive a refund, you must confirm this in writing/email and return the item within two weeks of receipt and in its original packaging to Delimann, 47 Blenheim Close, Newton Abbot, TQ12 1QR.  Postage costs will not be the responsibility of Delimann and proof of postage is not proof of receipt of goods.  This does not affect your statutory rights.

 

Returns Policy

It is the policy of Delimann to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.

 

Substitutions

Every effort will be made to supply the items as specified, but as many of our products are from small artisan producers, on rare occasions Delimann reserves the right to substitute items of a similar or greater value, should the need arise. You are within your rights to decline any such substitute items. In this event you must notify us within 7 days of receipt of the goods and we will make arrangements to collect them from your address. You will receive a refund of the value of any such goods returned to us unopened within 30 days of our receipt of the goods.

The hampers and gift boxes pictured contain only the items listed.

 

Damages/Claims

On the rare occasion that a hamper or product arrives damaged, Delimann will ask that photographic evidence of the hamper or product damage be emailed to us so that we can assess a possible refund for the damaged part of the hamper. Our liability is limited to the selling price of the goods in all cases.

 

Alcohol

It is illegal to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with Delimann if the goods contain alcohol.

 

Data Protection

Delimann is compliant with the Data Protection Act. When you order, we will receive personal or company details which enable us to process your order. We will not pass your details on to any third party organisation and will treat your details with complete confidentiality. We may occasionally send you promotional material relating to Delimann only. If you do not wish to receive such material then you may contact us on [email protected] and we will remove your details from our mailing list. The information we hold will be accurate and up to date. You can check the information we hold about you by contacting us and if you find any inaccuracies we will delete or amend them

 

Competition Rules

Prizes are non-transferable and non-exchangeable and there is no cash/credit/date alternative available. In the event of circumstances outside our control, we reserve the right to substitute the prize for an alternative prize of equal or greater value should the prize be unavailable for any reason. The winners will be picked at random from all correct competition entries under independent supervision. The judge’s decision is final and no correspondence will be entered into. Entrants must be aged 18 or over and resident in the UK. The winners will be notified by email No responsibility can be accepted for lost or misplaced entries; incomplete entries will be disregarded. One entry per individual will be entered into the prize draw.