Terms & Conditions

Payment

The following secure payment methods are accepted :

 

Visa Master Card Delta Maestro

 

Alternatively payment details can be telephoned to Delimann on: 01626 201 556

 

Terms of Use;

Product Pricing

All prices on our website are inclusive of VAT.

 

Packaging

All mail order hampers and gift boxes are securely packed by Delimann for transport purposes.  Any damages to any packaging including hampers must be reported to us within 48 hours of delivery. 

 

Delivery Address Information

We despatch by overnight courier for next day delivery.  We recommend you leave clear instructions at the checkout as to where the parcel should be delivered if no-one is at home (for example, with a neighbour) especially for our perishable goods.  It is also advisable to let the recipient know that the goods are perishable, so they do not change the delivery date (a facility which is offered by email by our courier DPD). We cannot accept any liability if our courier has acted upon your delivery instructions and the parcel has been damaged, lost or stolen from this address or if the date has been changed by the recipient and this results in the perishable goods being lost or unfit for purpose. Please telephone us on 01626 201556 if you are in any doubt.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.  Non receipt of orders must be reported to us within 5 days.

If the delivery is not successful and the recipient has not claimed the parcel within 3 days after the attempted delivery, it will be returned to us by the courier. We incur a £12 return fee which we reserve the right to pass on to the customer at our discretion

 

Cancellation of Orders

Under the Distance Selling Directive, you may also cancel your order within seven working days of delivery. However, this doesn’t apply to food and beverages or any item made specifically for you. To cancel your order and receive a refund, you must confirm this in writing/email and return the item within two weeks of receipt and in its original packaging to Delimann, 47 Blenheim Close, Newton Abbot, TQ12 1QR.  Postage costs will not be the responsibility of Delimann and proof of postage is not proof of receipt of goods.  This does not affect your statutory rights.

 

Returns Policy

It is the policy of Delimann to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.

 

Substitutions

Every effort will be made to supply the items as specified, but as many of our products are from small artisan producers, on rare occasions Delimann reserves the right to substitute items of a similar or greater value, should the need arise. You are within your rights to decline any such substitute items. In this event you must notify us within 7 days of receipt of the goods and we will make arrangements to collect them from your address. You will receive a refund of the value of any such goods returned to us unopened within 30 days of our receipt of the goods.

The hampers and gift boxes pictured contain only the items listed.

 

Damages/Claims

On the rare occasion that a hamper or product arrives damaged, Delimann will ask that photographic evidence of the hamper or product damage be emailed to us so that we can assess a possible refund for the damaged part of the hamper. Our liability is limited to the selling price of the goods in all cases.

 

Alcohol

It is illegal to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with Delimann if the goods contain alcohol.

 

Data Protection

Delimann is compliant with the Data Protection Act. When you order, we will receive personal or company details which enable us to process your order.  We may occasionally send you promotional material relating to Delimann only and a review request via email, for your purchase.  If you do not wish to receive such material then you may contact us on [email protected] and we will remove your details from our mailing list. The information we hold will be accurate and up to date. You can check the information we hold about you by contacting us and if you find any inaccuracies we will delete or amend them.  Our full Privacy Policy can be seen here : https://www.delimann.co.uk/privacy-security/

 

Competition Rules

Prizes are non-transferable and non-exchangeable and there is no cash/credit/date alternative available. In the event of circumstances outside our control, we reserve the right to substitute the prize for an alternative prize of equal or greater value should the prize be unavailable for any reason. The winners will be picked at random from all correct competition entries under independent supervision. The judge’s decision is final and no correspondence will be entered into. Entrants must be aged 18 or over and resident in the UK. The winners will be notified by email No responsibility can be accepted for lost or misplaced entries; incomplete entries will be disregarded. One entry per individual will be entered into the prize draw.

 

 

Delivery Terms & Conditions

All our Gift Hampers and Create Your Own Hampers are delivered via DPD national tracked courier service.

Our Chocolate Gifts and Giftware are delivered via Royal Mail aprox 2 day service.  Please note Royal Mail is not a guaranteed delivery date service, we will aim to deliver on your chosen date or as close as possible.

 

You can nominate a delivery date in advance, for delivery Tuesday-Saturday for perishable goods, or Monday-Saturday Chocolate Gifts or giftware. We make every effort to ensure your order is delivered on the requested date but on rare occasions deliveries maybe delayed for reasons beyond our control eg; adverse weather, incorrect address information or recipient not being at home with no alternative instructions given to Delimann or DPD.  On these occasions we cannot be held responsible for late or non-delivery of our products.

 

 

Delivery Address Information

We despatch by overnight courier for next day delivery.  Please include your email address and mobile phone number and ideally the recipients email address and mobile phone number, this will enable DPD to send an email or text on the morning of delivery with a one hour time slot. If these contact details are supplied, the progress of the order can also be tracked via the link the courier will send. We strongly suggest you inform your recipient that you are sending them perishable goods so they do not change or extend the delivery date. If no emails are received, please check your spam/junk file.

 

We cannot accept any liability if the date has been changed by the recipient or the sender has changed the date with DPD and this results in the perishable goods being unfit for purpose.

 

It is extremely important that we have the correct address and postcode.  We will deliver to the address as entered on the order form and therefore we cannot be held responsible for late or failed delivery if the quoted address is incorrect or incomplete.

 

If your delivery address is within the Highlands or ANY UK Islands please adjust your delivery date to accommodate the 2 working day delivery service (not including weekends).

 

 

Order and Delivery Times

Orders received by 2pm between Monday and Thursday will be delivered free next day or chosen weekday (excluding Highlands & All UK Islands)  between 8am and 6pm. If you have chosen a Saturday delivery or you delivery address is in the Highland or UK islands there will be an additional charge at the checkout.  We make every effort to ensure your order is delivered on the requested date but on rare occasions deliveries maybe delayed for reasons beyond our control eg; adverse weather, incorrect address information or recipient not being at home with no alternative instructions given to Delimann or DPD.  On these occasions we cannot be held responsible for late or non-delivery.

 

For orders placed on Saturdays & Sundays the earliest day for delivery is the following Tuesday. If unsure, please contact us for more information.

 

Deliveries are made between 8am and 6pm – unless an AM delivery has been requested at the checkout.  This incurs an extra courier charge.  

 

Unfortunately as our couriers don’t pick up on a Saturday or Sunday we can’t deliver on Mondays, this is to avoid our fresh food items being left in delivery depots for the weekend.

 

We strongly advise that someone is available to take delivery or clear alternative instructions are given at the checkout  (ie leave with neighbour/in porch etc).  Wherever possible the driver will try to follow these instructions, however goods will be left at the drivers discretion, for example if the driver feels it unsafe to leave at a premises he will not do so.  If no instruction has been left, you are giving permission for the driver to use his own judgement regarding the delivery.

 

We cannot be held responsible for the non receipt of goods if there has been an attempted delivery on the requested date and no-one has been available to receive the parcel.  The courier company will make 2 attempts to deliver.

 

If the hamper is being delivered to a hospital ward we would advise checking that the hospital is able to accept parcels for patients as Delimann will not be liable if a delivery is refused.

 

 

Privacy Policy

 

Delimann will collect the personal details that you provide to us on our website for the purposes of providing you with services, products and information. In providing such services, products and information to you we will only use your data in accordance with the terms of the following statement.

 

Information Collection and Use

Delimann is the sole owner of the information collected on this site.  Delimann collects information from our users at several different points on our website in order to be able to fulfil customers order and improve the services and products we offer.  The information we collect is :

 

Your Name & Address
These are used in order to process orders and deliver hampers to correct addresses.

 

Your Email Addresses 
These are used to process the orders and keep customers informed of the progression of their order.  Also to send special offers via emails and our newsletters if consent has been given to be added to our mailing list via the website forms, telephone or external competitions.  Consent can be withdrawn at any time by clicking unsubscribe on any of our emails or by contacting us on 01626 501556 or [email protected]  Review emails with sent to customer who have purchased a product from us, this helps us to improve our services and products in the future.

 

Items that you have been purchased from our site.

 

Anonymous data from Google Analytics to help us improve how the site is working.

 

 

Data Sharing and Disclosure

We need to use the services of external companies to help provide the service we offer to our customers.  This means that we may need to share your data at certain points to help us fulfil your orders and improve the service and products we offer in the future.  To be transparent, we use the following services:

 

MailChimp – this allow us to send email newsletters and special offers to our subscribers who have given their consent to do so.  Their privacy policy can be found here: https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation

 

SagePay – we use SagePay to process payments and detect fraud. We do not hold any of your credit card data, this information is dealt with entirely by SagePay.  Their privacy policy can be found here:  https://www.sagepay.co.uk/policies/privacy-policy

 

PayPal – PayPal is also one of our payment processors. We do not hold any of your credit card data, this information is dealt with entirely by PayPal. Their privacy policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

 

WorldPay : if we need to take payment over the phone we use the secure WorldPay payment processor. Their privacy policy can be found here: https://online.worldpay.com/terms/privacy

 

Customer Reviews Ltd. – one-off invitiation from Customer Reviews Ltd to leave a review on our website is sent to customers who have made a purchase. Their privacy policy can be found here: https://www.cusrev.com/privacy-policy

 

Google Analytics – We use Google Analytics to capture information about visitors to our site in order to improve our own performance. This Data is anonymousTheir privacy policy can be found here: https://policies.google.com/privacy?hl=en 

 

We will be obliged to share data should we be approached by the Police, or another legal agency who have correct documentation to ask for said data.

 

 

Financial Information

Our company does not store financial information.

 

Links

This web site may contain links to other sites. Please be aware that Delimann is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

 

Security

This website takes every precaution to protect our users’ information. All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts clerk or a marketing assistant) are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to [email protected]

 

Correction/Updating Personal Information

If your personally identifiable information changes (such as address), we will endeavour to provide a way to correct, update or remove the personal data provided to us. This can usually be done by emailing [email protected]

 

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email where possible. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

 

If you feel that this company is not abiding by its posted privacy policy, you should first contact [email protected]